Privacy Policy

We respect our customers' privacy and are committed to protecting customers' personal data based on the laws and standards of this industry. This Privacy Policy (the "Policy") sets out how we collect, use, store, disclose and protect the personal data we have collected from customers or that customers have provided through our EVsafe application.
When customers access and use our EVsafe application, or provide personal data to us, customers agree and accept the terms of this Policy and consent to our collecting, using and disclosing customers' personal accounts in accordance with the terms of this Policy. If customers do not agree, please stop accessing and using our EVsafe Platform and do not provide any personal data to us. Unless otherwise redefined, the terms listed in this document shall have exactly the same meaning as the terms defined in the Terms of Use.

1. Purpose and scope of information collection

• Providing your personal data to us is entirely voluntary. If you choose not to provide personal data to us, we may be unable to grant you access to the EVsafe platform and the services you request.
• "Personal data" is data by which a specific individual can be identified. When customers access and use the EVsafe Platform and the Services, we collect personal data as follows:
  - Name, phone number, email and other related information.
  - Customer's financial information (e.g. credit card number and bank account information)
  - Personal data of other people (where customers use our service and share content with others, or invite them to use the EVsafe Platform and our Services)
  - Other information that we are required or authorized to collect under applicable laws, used to verify or identify customers, or to verify any information customers provide.
• Automatic collection: When customers access and use the EVsafe Platform and the Services, certain specific personal data is automatically collected through customers or the devices customers use to access the EVsafe Platform and the Services, including:
  - Transaction information based on customers' activities with us (e.g. services customers have paid for)
  - Certain battery, electric motorbike or information related to our EVsafe application;
  - Location data, including location information when you choose a charging location in the EVsafe app.
• We may also collect personal data and information from customers when customers send a request, feedback or email through our website or other communication channels.
• If customers provide or allow the collection of the personal data of any other individual, customers must ensure that they have informed that individual of the purpose for which we need their personal data, and that they consent to customers disclosing their personal data to us for these purposes.

2. Scope of information use

We collect and use the personal data received from customers for the purposes listed below or for related purposes.

• Service provision purposes
  We collect and use customers' personal data to serve customers, including:
  - Providing the Services that customers have requested.
  - Confirming, operating and maintaining customers' accounts.
  - Inviting customers to improve and promote the EVsafe Platform, our products, Services and content.
  - Providing customers with personalized services based on how customers access and use our EVsafe Platform and Services.
  - Developing, conducting research on and marketing our products and Services. This includes collecting data related to how customers use the EVsafe Platform and the Services, so that we can provide customers with personalized electronic content and electronic marketing materials associated with our products and Services.
  - Sending customers important notices, including information related to services, changes to terms, laws and software updates.
  - Responding to customers' feedback.
• In connection with the terms above, we may disclose, transfer and jointly use customers' personal data with our affiliates. In addition, we may also disclose customers' personal data to third parties, including our other service providers or related businesses and service providers.
  If we use or disclose customers' personal data for a purpose (hereinafter the "secondary purpose") different from the main reason the data was collected (the "primary purpose"), within the scope of the law's provisions, we ensure that:
  - The secondary purpose is related to the primary purpose and customers can reasonably expect that we will use or disclose customers' information in that way.
  - Customers have consented to the use or disclosure of their personal information for the secondary purpose.
  - The use or disclosure is required or authorized by or under the law.
  - The use or disclosure is permitted by law (for example, as a significant part of an investigation into suspected unlawful activity)
  If we voluntarily receive personal data that we cannot collect under this Privacy Policy or applicable laws, that personal data will be destroyed or the identity of the person it identifies will be kept confidential as soon as possible.
• Business purposes
  We may collect and use customers' personal data for purposes related to our business, including:

- Complying with our legal obligations and requirements.
- Enforcing the obligations set by us, the terms and conditions under contract.
- Accounting, risk management and record keeping.
- Research, planning and statistical analysis.
- Preventing, detecting, handling and investigating fraudulent or other unlawful conduct, or mitigating the risk of such conduct.
- Training staff.
- Other related purposes.

• Additional purposes
  If customers permit, we may collect and use customers' personal data for additional purposes, including:

- Inviting customers to help promote the EVsafe Platform and our Services on social media platforms.
- Notifying customers about our latest activities and special promotions.
- Notifying customers about third-party products and/or Services that customers may be interested in.
- Inviting customers to take part in surveys conducted by us and/or third parties.
- Publishing customers' feedback about us and/or our services on advertising channels (including but not limited to press, social media, etc.)

• Contacting customers
  When using customers' personal data to contact customers for the purposes stated above, we may make contact by mail, email, message, phone, notifications (on customers' devices) or other means. Customers can choose the type and manner of information they receive from us by adjusting their communication preferences on the EVsafe Platform or on their device.

3. Information retention period and protection of personal data

• We will retain customers' personal data as long as we still need this data for business or legal purposes. We will destroy or delete this information if customers' personal data is no longer necessary for us.
• We will take reasonable precautions to protect customers' personal data from loss, misuse or unauthorized disclosure. However, we cannot be held responsible for any security breach or data breach (e.g. hacking) beyond our control.

4. Disclosure of personal data

• Disclosure to third parties
  We may disclose customers' personal data to branch companies, affiliates, partners, contractors and related parties based on the purposes stated in Section 2 above.
• Disclosure to service providers
  We may disclose customers' personal data to third parties, including:
  - Our service and data processing providers (e.g. accounting, storage, maintenance services, data analytics services, email services, shipping services, payment transaction services, advertising, etc.)
  - Professional consultants and advisors (e.g. accountants, lawyers, auditors)
• Disclosure for corporate transactions
  We and our affiliates may engage in corporate asset transactions, such as mergers, acquisitions or asset transfers. In these situations, we may transfer and/or disclose customers' personal data to complete the transaction.
• Permitted disclosures
  We may disclose customers' personal data when required or permitted by applicable law, for example by authorities and regulators or public agencies in order to meet their requirements, policies and guidelines.

5. Address & contact of the personal data controller

If customers have any questions about how we handle customers' personal data, wish to make any request related to their personal data, or have questions related to the policy, please contact us at:

• Address: Số 12 ngõ 40 phố Ngụy Như Kon Tum, Phường Thanh Xuân, TP Hà Nội, Việt Nam.

6. Rights to access and edit personal data & Complaint mechanism on the EVsafe system

Mechanism for receiving and resolving consumer complaints related to personal information being used beyond the notified purpose or scope.
If you believe that any Content published publicly through the Platform infringes your rights, the rights of any third party or violates the law, please notify us. A notice is considered valid if it contains all of the following information:

• Subject: [Violation Report]
• Complainant information (full name, Email, contact phone number, etc.)
• Violation information (documents, screenshots, link, video, etc.)

We will handle each violation notice we receive. All violation notices or requests for help must be sent to:

• Address: Số 12 ngõ 40 phố Ngụy Như Kon Tum, Phường Thanh Xuân, TP Hà Nội, Việt Nam.

For you to continue using the Platform and for us to provide the Services, the personal data you provide to us must be accurate and complete. You are responsible for notifying us of changes to your personal data, or in the event you believe that the personal data we hold about you is inaccurate, incomplete, misleading or out of date.

You can update your personal data at any time by accessing your account on the Platform.

We may take steps to share updates to your personal data with the third parties and our affiliates with whom we have shared your personal data, if your personal data is still needed for the purposes stated above.

You can request information about your personal data that we have collected, or ask about how your personal data may have been used, disclosed, stored or processed by us, through your personal account information settings on our Platform or by contacting us using the contact information provided. You can also request correction of any errors or omissions in your personal data that we have collected in the same manner. To assist in processing your request, we may need to ask you to provide additional information related to that request. To the extent permitted by law, we may refuse to act on your correction requests if these requests are unfounded or unreasonable.

To the extent permitted by applicable data protection law, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. In this case, we will notify you of the fee before processing your request.

7. Transfer of personal data outside the country of residence

• Customers agree and allow us to transfer customers' personal data to any location outside the country where customers reside for the purposes described above.
• If we transfer customers' personal data to a country or territory outside the country where customers reside, we will ensure that the recipient is required to protect customers' personal data to a standard equivalent to the applicable law of the country where customers reside, by ensuring the recipient is subject to equivalent data protection laws, or is bound to protect customers' personal data under the law.

8. Customer rights

• Customers can:
  - Access customers' personal data through their personal account.
  - Edit customers' personal information through their personal account.
• We may charge a fee when responding to customers' requests to access customers' personal data or information about how we have/may have used customers' personal data. If a fee is necessary, we will notify customers in advance of the fee and will respond to customers' requests after payment is completed.

9. Policy changes

We may update and amend this Policy as necessary. The updated Policy takes effect immediately upon being published on our EVsafe application. The updated Policy will replace previous versions and will apply to personal data provided to us previously. If customers do not agree with the updated Policy, please immediately stop accessing and using the EVsafe Platform and our Services. Customers are deemed to have accepted the updated Policy by default if customers continue to access and use the EVsafe Platform and our Services after the updated Policy takes effect.

10. Contact us

If you have any questions about how we handle your personal data, wish to make any request related to your personal data or have any questions related to this Policy, please contact us at:

EVsafe service provider:
CÔNG TY TNHH NGHIÊN CỨU VÀ PHÁT TRIỂN CÔNG NGHỆ CHT - LAB
Address: Số 12 ngõ 40 phố Ngụy Như Kon Tum, Phường Thanh Xuân, TP Hà Nội, Việt Nam
Business registration number: 0109963746

EVsafe app owner:
CÔNG TY TNHH NGHIÊN CỨU VÀ PHÁT TRIỂN CÔNG NGHỆ CHT - LAB
Address: Số 12 ngõ 40 phố Ngụy Như Kon Tum, Phường Thanh Xuân, TP Hà Nội, Việt Nam
Business registration number: 0109963746