Frequently Asked Questions

EVsafe provides community EV charging station solutions - including hardware, management software and full operational support - helping venue owners easily roll out a charging station business model.

EVsafe supports your initial investment. Venue owners can join the zero-cost equipment investment program.

You gain an additional revenue stream, attract new customers, enhance your service image and make use of your existing space.

You can contact the EVsafe sales team directly via hotline, email or register on the official website.

EVsafe provides an end-to-end package from surveying and design to installation and operational support.

You can relocate a charging station to another location. EVsafe will support dismantling and reinstalling it at the new site.

EVsafe is ready to support scaling up the number of stations as needed.

Installing a charging station usually takes only about 1 day to complete.

After surveying the location, EVsafe will send a detailed contract for both parties to sign, then proceed with equipment installation.

You only need to provide basic legal documents (ID card).

The charging station operates fully automatically; you can manage it yourself through the EVsafe app, so no dedicated on-site staff is needed. All operational data is tracked online.

EVsafe will guide you on how to manage and operate the station as well as monitor its performance.

When a charging station has an issue, please notify EVsafe immediately via hotline or the app. Our technical team will inspect and carry out repairs/maintenance as soon as possible.

You do not bear the station's maintenance costs. EVsafe is responsible for all maintenance and repairs, except for incidents caused by the station owner or customers during use.

Charging prices are set uniformly and transparently by EVsafe. As such, you cannot set your own charging price.

EVsafe displays your station directly on the app map, helping customers find and use it easily. In addition, EVsafe supports promotional activities that encourage users to discover and prioritize your station.

Just 4m² is enough to install a basic charging station.

Power consumption depends on the number of vehicles charging and the charging capacity; electricity is only used when a vehicle is connected and is controlled through the EVsafe app, making it easy for you to monitor and manage.

The charging station is compactly designed and does not affect your business operations.

Revenue from the charging station is automatically recorded by the EVsafe system and displayed transparently in the EVsafe(host) app.

You can proactively create a withdrawal request at any time through the EVsafe(host) app.

EVsafe is a project providing community EV charging station solutions, helping users easily access charging points, use them conveniently and safely, while supporting the development of EV infrastructure in Vietnam.

EVsafe supports most popular electric motorbike models in Vietnam.

Just open the EVsafe app and choose the map feature. The system will show charging stations near your location.

To start charging, you need to:

Step 1: Ride to the nearest EVsafe charging station.

Step 2: Turn off the engine, open the seat compartment to take out your charger, plug it into the vehicle and connect the other end to a free socket on the charging post.

Step 3: Open the EVsafe app, log in and choose the Scan QR feature. Scan the QR code on the charging post, select the exact port you connected to and confirm to start charging. The vehicle only starts charging when the status light on the port turns red.

Step 4: The EVsafe app will show information such as charging time, energy consumed and the estimated amount. To end the session, tap the Stop Charging button.

Step 5: When charging completes or you stop it, the indicator light on the port turns green again. Now unplug the charger, put it back in the compartment and move your vehicle out of the charging spot.

To pay for charging at an EVsafe station, you need to top up your wallet in the EVsafe app.

Step 1: Go to the 'Wallet' section in the EVsafe app.

Step 2: Select 'Top up' and enter the amount you want to add to your wallet.

Step 3: Scan the QR code in the app to top up your wallet.

In the EVsafe app, you can track battery level, time and charging cost in real time.

Yes. You can stop charging at any time through the app. The cost is calculated based on the time and energy used.

The cost is calculated by the number of kWh you used, shown transparently in the app after each session.

Yes. You can view your entire charging history, invoices and payments directly in the EVsafe app.

To improve your experience and make the most of your time, please note:

- Use the find-nearest-station feature in the EVsafe app.

- When starting to charge, plug in firmly to avoid an unstable connection.

- When unplugging, turn off the engine and unplug from the power outlet first, then the charger connector on the vehicle. Wait at least 30 seconds before turning the ignition on to use the vehicle.

- In case of a sudden disconnection, wait at least 10 seconds if charging on the vehicle and 1 minute if charging directly, then plug in again.

- If the connection is unstable, unplug the charger and plug it back in.