Experience a more proactive and relaxed charging experience with the Advance Booking feature on EVsafe in just a few simple steps.
Experience a more proactive and relaxed charging experience with the Advance Booking feature on EVsafe. With just a few simple steps in the app, users can book a spot when the station still has an available charging port, or automatically join the queue when the station is full, making charging more convenient and proactive.
1. The purpose of the advance booking feature
The advance booking feature was developed to solve common inconveniences at e-motorbike charging stations in apartment buildings, parking lots and high-usage areas:
- Take control of your time: No more going all the way down to the parking lot just to check whether a charging port is available. Users can book a spot right in the app before heading to the station.
- Reduce waiting: If the station's ports are all full, users can join the automatic queue instead of constantly opening the app to check. The system will automatically notify them as soon as it is their turn and allocate a suitable charging port.
- Ensure fairness: The deposit mechanism helps limit cases of holding a spot without using it, ensuring charging ports are allocated to the people who truly need them.
2. How the booking feature works
The entire booking process on the EVsafe app is performed automatically in 3 simple steps:
Step 1: Choose a station and place a holding deposit
- After logging into the app, users select the desired charging station and tap "Place holding deposit".
- The system will check the EVsafe Wallet balance. If eligible, the deposit amount (default VND 3,000) will be deducted immediately from the wallet to confirm the booking request.
Note: The deposit is deducted as soon as the user books a spot or joins the queue, and will be refunded or not refunded depending on each specific usage case.
Step 2: The system automatically allocates a charging port
Case 1: The station still has an available port
- If the station still has an available port, the system will automatically reserve a charging port for the user and start the holding countdown (default 15 minutes).
- During this time, the user simply needs to travel to the station and start the charging session.
Case 2: The station is fully occupied
- If all charging ports are in use, the system will automatically place the user into the queue on a first-come, first-served basis (FIFO).
- As soon as a charging port becomes available, EVsafe will automatically allocate that port to the person at the front of the queue and send a notification: "It's your turn! Port [X] of post A/B is ready.
- From the moment this notification is received, the 15-minute holding time begins to count.
Step 3: Start charging and get the deposit refunded
- The user arrives at the station, plugs into the CORRECT port allocated by the system and starts the charging session.
- As soon as the charging session is successfully activated, 100% of the deposit will be refunded to the EVsafe Wallet.
Assistant reminder:
- To avoid missing your charging turn, when the holding time has only 3 minutes left, the app will automatically send a notification reminding the user to get to the station quickly.
- If the countdown runs out and the charging session has still not started, the system will automatically cancel the hold, reopen the charging port for others, and the deposit will not be refunded.
3. Transparent deposit policy
The deposit is absolutely not a charging-station usage fee. It is a mechanism that helps confirm the demand to hold a spot and ensures charging ports are allocated fairly and transparently.
The deposit will be handled according to the following cases:
4. Important notes when using the feature
For the most convenient use of the feature, users should note the following points:
- Use the EVsafe Wallet: All deposit and refund transactions are carried out through the EVsafe Wallet. If the balance is insufficient, the app will display a message requesting a top-up before continuing with the booking.
- Each account may hold only one queue slot: To ensure fairness, each account can only book a spot or join the queue at a single charging station at the same time.
- The queue has a limit: Each station has a limit on the number of people in the queue. When the queue is full, the app will notify users so they can proactively choose another more suitable charging station.
EVsafe – Comprehensive EV charging infrastructure
Beyond providing a charging station system, EVsafe delivers a comprehensive infrastructure solution with a tight combination of hardware equipment, an operations management system and an app dedicated to end users.
EVsafe continuously researches and develops software platforms for the greatest user convenience. The launch of the Advance Booking feature is proof of applying technology to solve real-world problems, making the charging process more proactive while optimizing operational performance at charging points.
Update to the latest version of the EVsafe app today to experience a smarter, more convenient and more proactive charging solution every day!
